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Like many of you, I’ve worked in the service industry. I’ve waited tables, sold luxury handbags, I’ve sold clothes, and I’ve placated the angriest customers. Like many of you who know both great customer service and Europe, I’ve been puzzled, disappointed, and at times, enraged by the customer service in Western Europe (I remember one [...]

When you hear the words “light show” your brain probably goes to a place of roller skates and disco balls. Well at least mine does, or rather did until I saw what the ACA and The Moment Factories idea of a Light Show was.  Think if Pixar and one of the worlds best DJs got [...]